Terms & Conditions

1Welcome & Introduction

Welcome to Bloom Café ("we," "our," or "us"). By accessing or using our website, making table reservations, placing online takeaway orders, or purchasing digital gift vouchers, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2Table Reservations & Booking Policy

• Reservation Grace Period: We hold reserved tables for up to 15 minutes past the booking time. If your party is delayed, please notify us by telephone.
• Cancellation Notice: We appreciate at least 2 hours notice for cancellations of small parties (1-4 guests) and 24 hours notice for large parties (6+ guests).
• Seating Requests: While we do our utmost to accommodate specific seating requests (such as our window arch or garden bar), seating assignments remain subject to availability during peak brunch hours.

3Online Ordering, Takeaway & Payments

• Order Fulfillment: Online orders are prepared fresh upon receipt for the estimated pickup time. Uncollected items within 45 minutes of the selected pickup time cannot be refunded or remade free of charge.
• Pricing & Taxes: All prices displayed on our menu and checkout are in Australian Dollars (AUD) and are inclusive of the standard 10% Goods and Services Tax (GST).
• Payment Methods: We accept major credit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and Bloom Digital Gift Vouchers. All digital transactions are encrypted via PCI-DSS compliant payment gateways.

4Digital Gift Vouchers & Bloom Rewards

• Gift Card Validity: Digital gift cards issued by Bloom Café are valid for 3 years from the date of purchase in accordance with Australian Consumer Law.
• Non-Refundable: Gift vouchers are non-refundable and cannot be redeemed for physical cash, except where required by law.
• Bloom Loyalty Points: Loyalty rewards points have no monetary cash value and may only be redeemed for eligible menu items specified in the Rewards Club catalog.

5Allergen Advisory & Food Safety

6Customer Code of Conduct & Sanctuary Atmosphere

Bloom Café is a shared sanctuary dedicated to calm conversations, wholesome dining, and community warmth. We ask all guests to respect fellow diners, keep personal music/calls on headphones, and maintain pleasant supervision of pets in our outdoor garden areas.